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Frequently Asked Question

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Is it better to order live or steamed hard crabs?

We do our very best to fill live orders with the feistiest crabs available. Normal mortality rates should not exceed 15% of the total order. Unfortunately, because we can't control the shipping environment, there may be instances of higher mortality due to extreme weather, rough handling, or delayed delivery by the shipper. In short, if you want to eat every crab it is better to order them steamed.

 

What guarantee do I have that my order will arrive fresh?

We take tremendous pride in our ability to deliver fresh Maryland seafood to your door. Before it leaves The Crab Place, your order is packed with refrigerant to prevent spoilage. We ship via FedEx. If your order is spoiled or damaged due to negligence by The Crab Place or FedEx, we will replace it free of charge. If you receive an order that you suspect is spoiled, please do not discard the contents. We may request that you return them to us for inspection.

 

What is your live hard crab guarantee?

We do our very best to fulfill live crab orders with the feistiest, liveliest crabs available. We will only ship the same day’s catch. We will also try to include some extra crabs to help compensate for normal mortality rates (15% or less). For this reason, if you receive a shipment with a high mortality rate (higher than 15%), please count the total number of dead AND live crabs in your shipment so that we can accurately assess the amount of loss. Customers who receive an order of live crabs with a high mortality rate must contact The Crab Place within 24 hours from the time they receive the package either by e-mail, phone, or phone message if calling on the weekend. In the case of a high mortality rate (higher than 15%), we may issue you a store credit to be included in your NEXT order. Furthermore, we will insist that the order placed with store credit be changed from live crabs to steamed crabs to avoid having the issue recur on the next order. If a store credit is issued, the credit may not be used for a different product. Beyond this, you (the customer) will be assuming some of the risks and responsibilities associated with ordering live crabs. We will NOT simply reship you more crabs or credit your credit card if you experience a high mortality rate (higher than 15%). If you do not want to assume the risk or responsibility, then we strongly recommend getting the crabs already steamed. If you order live crabs, please be ready to cook them upon arrival. They will not hold another day because of their perishability. And please, please DO NOT put them in your bathtub filled with water in an attempt to keep them alive longer. Thank you!

 

How do I reheat steamed crabs?

The best way to reheat crabs is to steam them for 5 to 10 minutes until their centers are hot. Crack open a claw after 5 minutes and each minute thereafter until they're piping hot. There is no appreciable loss of quality from re-steaming. Although we season our steamed crabs, adding more seasoning to them will ensure that your re-steaming experience is memorable. Keep in mind that steamed crabs are already cooked. Steaming longer than 10 minutes will cause the meat to toughen and dry out. You may also reheat crabs in the microwave by placing a damp paper towel over them and cooking on high for 1 to 2 minutes. Or warm them in the oven at 375 degrees for approximately 10 minutes.

 

Are all of the products listed on your site currently available?

When items become unavailable we remove them from the web site. Demand for some products will occasionally exceed our supply. We do our best to have all products on hand. If you wish to check the availability of a product you can email us through our contact form or call us toll free at 1-877-328-2722.

 

Does the quality of crabs vary with the seasons?

Crabs will vary in weight over the course of the year. Fuller, heavier crabs are usually plentiful during the fall between September and early November. These crabs have had the summer to shed and fill their cavities with meat. Crabs that shed in the spring tend to be lighter. We do our best to select plump, top quality crabs.

 

When can I contact The Crab Place by telephone?

You can contact The Crab Place by telephone between 9:00 am and 5:30 pm EST, Monday through Friday. Dial toll free, 1-877-328-2722. During off hours, our machine will take voice mail. Email us any time at through our contact form. Under normal circumstances, all inquiries will be handled by the following business day.

 

What is the difference between colossal, premium, and select hard crabs?

Crabs are graded by size, relative to points across the backs of their shells. Selects measure between 5 and 5¾ inches across, with 6 dozen crabs per bushel. Premiums measure 5¾ to 6½ inches, with 5 dozen per bushel. Colossal crabs measure over 6½ inches from point to point, and are only sold in dozen quantities. Jumbo female crabs measure 5¼ to 6 inches, with approximately 6 dozen per bushel. Small/medium female crabs measure 5¼ and smaller with no minimum size, and run approximately 7 dozen per bushel.

 

What is the difference between colossal, premium, and select hard crabs?

Crabs are graded by size, relative to points across the backs of their shells. Selects measure between 5 and 5¾ inches across, with 6 dozen crabs per bushel. Premiums measure 5¾ to 6½ inches, with 5 dozen per bushel. Colossal crabs measure over 6½ inches from point to point, and are only sold in dozen quantities. Jumbo female crabs measure 5¼ to 6 inches, with approximately 6 dozen per bushel. Small/medium female crabs measure 5¼ and smaller with no minimum size, and run approximately 7 dozen per bushel.

 

Do you ship your products?

Yes, we use Fedex to deliver our products to all 50 U.S. states. Due to customs restrictions on perishables, we're currently unable to ship outside of the U.S. For more info on shipping, including pricing, please visit www.crabplace.com/ship.asp.

 

My zip code qualifies for the economical $19.95 Ground service (*available to the Eastern third of the U.S.). What time will my box arrive using that delivery method?

Fedex does not commit a time for the Ground service. The tradeoff with the lower rate is that it gets scheduled with the most convenient stop on the driver's route. It could be a morning delivery, or , it could be an evening delivery. It's simply guaranteed to arrive on the date requested. If you're package needs to arrive by a certain time on the date requested you have two options; 1) schedule delivery for the day before the items are needed and hold in refrigeration/freezer overnight (all product except live crabs/lobster) or 2) upgrade to one of the more expensive Fedex Air options that offers a specific commitment time so you'll be sure to have the package arrive in time for your event. For all shipping particulars, including services and rates, please visit www.crabplace.com/ship.asp.

 

What do I do if I have a problem with my order?

Issues regarding product or delivery are rare but occasionally do happen. Due to the perishability of our seafood, any problem must be reported within 48 hours, in case a return is warranted. Contact information is below. We do offer a 100% satisfaction guarantee that can be found here. But judging from our Reviews, most likely you'll be thrilled with the box that arrives at your door.