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FAQ's
Frequently Asked Questions
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Is it better to order live or steamed hard crabs?
What guarantee do I have that my order will arrive fresh?
What is your live hard crab guarantee?
How do I reheat steamed crabs?
Are all of the products listed on your site currently available?
Does the quality of crabs vary with the seasons?
When can I contact The Crab Place by telephone?
What is the difference between colossal, premium, and select hard crabs?
Do you ship your products?
My zip code qualifies for the economical $19.95 Ground service (*available to the Eastern third of the U.S.). What time will my box arrive using that delivery method?
What do I do if I have a problem with my order?
We do our very best to fill live orders with the feistiest crabs available. Normal mortality rates should not exceed 15% of the total order. Unfortunately, because we can't control the shipping environment, there may be instances of higher mortality due to extreme weather, rough handling, or delayed delivery by the shipper. In short, if you want to eat every crab it is better to order them steamed.
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